Collabstr logo

Frequently Asked Questions

For Influencers

How much does it cost to sign up?

There is no up-front cost to using Collabstr. We take a 15% transaction fee when influencers make a sale. If you bring a brand to your page from outside the platform, fees are cut in half.

How will people pay me?

Payments are made directly through our website, we use Stripe as our payment processor and support all major credit & debit cards. Once you complete an order, Collabstr will deposit the money into your bank account.

How do I know I will get paid?

As soon as you accept an order, Collabstr collects the money from the buyer and places it on hold until the order is complete. This ensures that we protect both sides during every transaction.

Can I decline orders?

Yes, we will give you a chance to accept or decline an order, this gives you the freedom to only choose to work buyers that align with your brand.

What platforms does Collabstr support?

Currently you can list your services for Instagram and TikTok, we hope to add support for more platforms in the future.

Is there any way to lower fees?

Yes, if you bring buyers to your page from outside of the platform, Collabstr will only charge half the fees. We only charge the full 15% on any buyers that we bring your way through our marketplace.

For Brands

How do I know I will receive the work I paid for?

Collabstr holds your money until the work is completed and approved by you. You will have up to 48 hours once the work has been submitted to ask for a revision or open a dispute with Collabstr.

What are the payment options?

We use Stripe as our payment processor, this allows us to accept all major credit & debit cards.

How are influencers vetted before joining Collabstr?

We verify the identity of each influencer that is listed on the platform. We also do a full audit of their social media to look for signs of fake followers & engagement. Another thing we take into consideration is their previous brand deals, if any.

What if an influencer declines my order?

We do not charge your card until an influencer accepts your order, so there having your order declined is not going to require a refund.